All sales of prepaid recharge or postpaid payment DTH recharge on the Startpe Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which customer or user purchase the prepaid recharge and all charges that result from those purchases. Users are also responsible for the information related to data card and all charges that result from those purchases. Startpe is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect data card information. However, if in a transaction performed by users on the Startpe Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Startpe Platform with the following necessary details – the mobile number (or DTH account number or data card information):-
Startpe will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then users account will be refunded the money within 21 working days from the date of receipt of Your e mail. All refunds will be credited to Your closed wallet. You can trigger a request in Your Startpe reward wallet which will be not transferable to your account. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.
Startpe is only a Booking Hotel ,flight ,Bus ,& Shopping online agent. It does not operate Hotel booking or offers Hotel booking,, transport services. In order to provide a comprehensive choice of Hotel booking operators, departure times and prices to customers, Startpe has tied up with many Hotel booking operators and service providers .Startpe’s advice to customers is to choose the Hotel booking operators who they are aware of and whose service they are comfortable with.
Startpe is a Hotel booking agent which provides an online platform to the User to select and book a particular hotel. Hotels in this contextincludes all categories of accommodations such as hotels, breakfast stays, farm-houses and any other alternate accommodations.
issuing a valid Hotel booking (a Hotel booking that will be accepted by the Hotel booking operator) for its network of Hotel booking operators; providing refund and support in the event of cancellation; and Startpe’s responsibilities do not include, The Hotel booking operator’s Hotel booking not departing/reaching on time employees being unprofessional or engaging in unlawful conduct; seats booking etc not desire for customer The Hotel booking operator cancelling the trip due to any reason The baggage of the whole responsibility customer getting lost/stolen/damaged; The Hotel booking operator changing a customer’s seat and boarding point at the last minute to accommodate any of the following reason senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency; The customer waiting at the wrong boarding point (please call the Hotel booking operator to find out the exact boarding point if You are not a regular traveler on that particular Hotel booking or route) The arrival and departure times mentioned on the Hotel booking are only tentative timings. However, the Hotel booking will not leave the source before the time that is mentioned on the Hotel booking. Persons are required to submit or provide the following at the time of boarding the Hotel booking: A copy of the Hotel booking (a printout of the Hotel booking which has sent to you register mail id or invoice from your account ).
Identity proof
Failing to do so, they may not be allowed to board the Hotel Booking. Person must also be aware of the following: Change of Hotel booking: In case the Hotel booking operator changes the type of Hotel booking due to some reason, Startpe will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
Cancellation Policy: Persons are expected to read the Hotel booking cancellation policy carefully. Hotel bookings will be cancelled as per the cancellation policy linked with the Hotel booking. The transaction charges will not be refunded in the event of Hotel booking cancellation. Refund policy mentioned on the Hotel booking is indicative. The actual cancellation charges are determined by Hotel booking operators and Hotel booking providers at the actual time of cancellation. Startpe has no role in governing the cancellation charges. Cancellation charges are calculated on the actual fare of the Hotel booking. If any discount coupons are used while purchasing the Hotel booking, the discounted value would be used to calculate the refund amount when a Hotel booking is cancelled. In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a Hotel booking will be considered ‘booked’ as long as the Hotel booking shows up on the confirmation page of the Startpe Platform. Please note that Startpe provides this information in good faith to help person to make an informed decision. Provision of video, air condition and any such other services mentioned by Startpe travel partners in the Hotel bookings is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the Hotel booking service provider .Startpe is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey. For any issues relating to cancellation or refund, the passenger may contact Startpe within 18 days of date of travel, beyond which period request would not be processed. Startpe may call the mobile phone number provided by You while registering with the Startpe Platform, or any updated mobile number subsequently provided by You on the Startpe Platform, or contact You via e-mail, for the purpose of collecting feedback from You regarding Your travel cooking’s, including but not limited to the Hotel booking facilities and/or services of the Hotel booking operator. Grievances and claims related to the Hotel booking journey should be reported to Startpe support team within 10 days of Your travel date.
The hotel booking voucher which Startpe issues to a User is solely based on the information provided or updated by the hotel regarding the inventory availability. In no circumstances can Startpe be held liable for failure on part of a hotel to accommodate the User with a confirmed booking, the standard of service or any insufficiency in the services, or any other service related issues at the hotel. The liability of Startpe in case of denial of check-in by a hotel for any reason what-so-ever including over-booking, system or technical errors, or unavailability of rooms etc., will be limited to either providing a similar alternate accommodation at the discretion of Startpe (subject to availability at that time), or refunding the booking amount (to the extent paid) to the User. Any other service related issues should be directly resolved by the User with the hotel. Hotels reserves the sole right of admission and Startpe has no say whatsoever in admission or denial for admission by the hotel. Unmarried or unrelated couples may not be allowed to check-in by some hotels as per their policies. Similarly, accommodation may be denied to guests posing as a couple if suitable proof of identification is not presented at the time check-in. Some hotels may also not allow local residents to check-in as guests. Startpe will not be responsible for any check- in denied by the hotel due to the aforesaid reason or any other reason not under the control of Startpe. No refund would be applicable in case the hotel denies check-in under such circumstances.
The User would be liable to make good any damage(s) caused by any act of him/ her/ or their accompanying guests (willful/negligent) to the property of the hotel in any manner whatsoever. The extent and the amount of the damage so caused would be determined by the concerned hotel. Startpe would not, in any way, intervene in the same. The primary guest must be at least 18 years old to be able to check into the hotel. The User has to be in possession of a valid identity proof and address proof, at the time of check-in. The hotel shall be within its rights to deny check-in to a User if a valid identity proof is not presented at the time of check-in. Check-in time, check-out time, and any changes in those timings, will be as per hotel policy & terms. Early check-in or late check-out request is subject to availability and the hotel may charge an additional fee for providing such services.
The booking amount paid by the User is only for stay at the hotel. Some bookings may include breakfast and/ or meals as confirmed at the time of booking. Any other services utilized by the User at the hotel, including laundry, room service, internet, telephone, extra food, drinks, beverages etc. shall be paid by the User directly to the hotel. may charge a mandatory meal surcharge on festive periods like Christmas, New Year's Eve or other festivals as decided by the hotel. All additional charges (including mandatory meal surcharges) need to be cleared directly at the hotel. Startpe will have no control over waiving the same.
Booking of a hotel can either be “Prepaid”, or “Pay at hotel” as per the options made available by a hotel on the Website of Startpe. In “Prepaid” model, the total booking amount is paid by the User at the time of Booking . Such total booking amount includes the hotel reservation rate, taxes, service fees as may be charged on behalf of the actual service provider, and any additional booking fee or convenience fee charged by Startpe. Some banks and card issuing companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand, e.g. Visa, MasterCard, American Express) are in different countries. If a User has any questions about the fees or any exchange rate applied, they may contact their bank or the card issuing company through which payment was made. In “Pay at hotel” model, the concerned hotel will collect the entire payment against the booking at the time of check-in. In case of international bookings, the payment will be charged in local currency or in any other currency, as decided by the hotel. For security purposes, the User must provide Startpe with correct credit or debit card details. Startpe may cancel the booking at its sole discretion in case such bank or credit card details as provided by the User are found incorrect.
The Website may contain links to third party websites. Startpe does not control such websites and is not responsible for its contents. If a User accesses any third-party website, the same shall be done entirely at the User’s risk and Startpe shall assume no liability for the same .Startpe is not responsible for any errors, omissions or representations on any of its pages, links or any linked website pages to the extent such information is updated or provided directly by the Service Providers or the advertisers. Startpe does not endorse any advertisers on its Website, or any linked sites in any manner. The Users are requested to verify the accuracy of all information provided on the third-party web pages. The linked sites are not under the control of Startpe and hence Startpe is not responsible for the contents of any linked site(s) or any further links on such site(s), or any changes or updates to such sites. Startpe is providing these links to the Users only as a convenience.
The total price displayed on the Site includes all applicable government taxes user has required to pay entire amount prior to booking confirmation.wil no refund shown or partially unused flight. Refund as per airlines terms and condition could take 90 day. To avail of infant fares, an infant must be under 24 months throughout the entire itinerary you are booking. This includes both onward and return journeys. If the infant is 24 months or above on the return journey, you'll need to make a separate booking using a child fare. Infants must be accompanied by an adult at least 18 years of age. All Tickets/Bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines / supplier. We recommend user to refer airlines terms and conditions before booking the ticket. By accepting our booking terms, user is also agreeing to terms & conditions of the respective airline Startpe charges a non-refundable per passenger convenience fee of Rs.280- for one way flights and Rs.425/- for roundtrip flights, however, it may vary for few sectors/airlines. Special Fares are applicable for minimum two and maximum nine passengers in one booking Seats are subject to availability Special Fares are not applicable on group bookings Normal baggage allowance applicable for these fares All statutory taxes, surcharges and fees are to be paid by the passenger, as applicable on the date of travel Flight schedules and timings are subject to regulatory approvals and change(s)As per airline policy, unaccompanied minor passengers are required to carry specific supporting documents. Please contact the airline directly for the same
As per the airline rules, the standard check-in time begins 2 hours before departure for domestic flights. For International flights, the check-in time is 3 hours before departure. Infants must have valid proof-of-age documents showing that the infant is less than two years old.
Every booking made on Startpe is subject to amendment charges levied by the airline, which may vary by flight and booking class. In case of Online Reschedule, the existing booking id will be auto cancelled with applicable airlines cancellation charges and a fresh booking id will be generated as per current pricing. If you amend your booking, you will be charged the difference in fare, if any, applicable when the amendment is made. However if the new fare is lower than the Original fare, difference in the amount will not be refunded, but the rebooking charges as applicable will be collected In addition to the airline's amendment charges, Startpe charges an amendment handling fee of Rs 300 per passenger per sector. We'll collect these charges from you when we make the changes to your travel plans. We'll also collect the difference in fare, if any, applicable when the amendment is made. Depending on the airline's policy, some booked fares may not be amended. All bookings made through us, can also be amended by calling up the Airline Call Center directly. For any amendments related to multi-itinerary reservations, call the 24x7 customer care numbers 9546462728
Every booking made on Startpe is subject to cancellation charges levied by the airline, which may vary by flight and booking class. Some booked fares may be non-refundable per the specific airline's policy. Online cancellations: Cancellations can be made online by Step
details for online cancellations are available . Step by step details for online cancellations are available Startpe cancellation charges: In addition to the airline cancellation charges, Startpe will charge Rs 300 per passenger per sector for each cancellation. Only cancellation requests made online email (For emails travel date must be more than 48 Hrs) through our customer support shall be entertained. Startpe shall not be liable to entertain any cancellation requests made through any other medium. For e-tickets, if your cancellation request is made less than 4 hours before departure, you'll need to contact the airline directly to get your reservation cancelled. We will not be able to provide any assistance for these cancellations. For e- tickets, if your cancellation request is made less than 24 hours before departure, you'll need to contact our customer care executive through telephone. The request through any other medium will not be entertained. If you have done a 'Web/Tele Check-in' with the airline, get in touch with the airline for cancellation. Startpe will not be able to process the refund for the same and will not take any responsibility for the same.
It is mandatory to contact Startpe for all refunds, as the airline will not be able to refund your tickets booked at Startpe.com..All cancellations made directly with the Airline need to be intimated to Startpe by Email or Phone in order to initiate the refunds process. Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests. The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card. On the event of cancellation and refund of partially utilized tickets upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount..In case, where the user has cancelled his/her booking directly with the airlines, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request. The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines)..Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline.
Startpe is a bus ticket booking agent only provides a technology platform that connects intending travelers with bus operators. It doesn’t operate any bus or offer the service of transportation to the User. Startpe also doesn’t act as an agent of any bus operator in the process of providing the above-mentioned technology platform services. Startpe acts as a facilitator connecting intending customers to bus operators offering sale of tickets. Accordingly, the contract of sale of services on the Website is strictly a bipartite contract between the User and the bus operator listed on the Website. The bus ticket booking voucher which Startpe issues to a User is solely based on the information provided or updated by the bus operator regarding the seat availability..The amenities, services, routes, fares, schedule, bus type, seat availability and any other details pertaining to the bus service are provided by the respective bus operator and Startpe has no control over such information provided by the bus operator. Startpe’s responsibilities include: issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators; providing refund and support in the event of cancellation; and providing customer support and information in case of any delays/inconvenience. Startpe’s responsibilities do not include. The bus operator’s bus not departing/reaching on time. The bus operator’s employees being unprofessional or engaging in unlawful conduct. The bus operator’s bus seats, etc., not being up to the customer’s expectation; The bus operator cancelling the trip due to any reason; The baggage of the customer getting lost/stolen/damaged; The bus operator changing a customer’s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency; The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if You are not a regular traveler on that particular bus or route); The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point. The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket. Passengers are required the following at the time of boarding the bus: A copy of the ticket (a printout of the ticket or the printout of the ticket e mail). Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus. Passengers must also be aware of the following : Change of bus: In case the bus operator changes the type of bus due to some reason, Startpe will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation. Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. Startpe has no role in governing the cancellation charges. Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled. In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered ‘booked’ as long as the ticket shows up on the confirmation page of the Startpe Platform. Amenities on the buses as shown on Startpe have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that Startpe provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by Startpe’s travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider. Startpe is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey. For any issues relating to cancellation or refund, the passenger may contact Startpe within 15 days of date of travel, beyond which period request would not be processed. Startpe may call the mobile phone number provided by You while registering with the Startpe Platform, or any updated mobile number subsequently provided by You on the Startpe Platform, or contact You via e-mail, for the purpose of collecting feedback from You regarding Your travel bookings, including but not limited to the bus facilities and/or services of the bus operator. Grievances and claims related to the bus journey should be reported to Startpe support team within days of Your travel date
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received you’re returned Item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of 21 days, depending on your card issuer's policies.
